Einstein Bros. Bagels at 2200 Airport Fwy Ste 500-A, Bedford

Reviews

• Jessica Knudson

  Feb 26, 2018
  ★ ☆ ☆ ☆ ☆
  So I typically go to the Einsteins in Colleyville but heard there was a store in Bedford and gave it a try this morning. The woman that helped me seemed courteous and professional at first. Then I realized how much her customer service skills lacked. I ordered a half dozen bagels (3 plain, 2 blueberry, 1 everything.) Once home I found two of each bagel...might not seem like a big deal but really, a good listener is a big deal in customer service and a telltale sign the employee was actually listening to the customer. Afterall it was a simple order and no-brainer!!
  
  Second issue and probably more pivotal than the first...I requested to have my bagels pre- sliced and did so politely. She made a very noticeable SIGH, let my bag of bagels make a "thud" loud enough for me to hear, then proceeded to slice each of the bagels manually...absolutely voicing her displeasure. I asked her why not use the bagel slicer and her response...."It's broken." Ummm, sorry lady that is not my fault!! Just know that after my experience this morning, I'll be taking my business back to the Colleyville store. They do a better job overall, have a cleaner more tidy establishment despite their much higher customer volume on any given day I have been a patron. I was one of six customers in that Bedford store today. Ridiculous!!!

Images